FAQ
From choosing your favourite piece, to shipping, to caring for your jewellery – we want to make sure you have everything you need to know to find a piece (or pieces) that sets your heart aflutter. 🦋
PRODUCT
What base metal do you use?
HARMA only uses high quality, environmentally-friendly copper, sterling silver and jewelry grade stainless steel as base metals.
We also use highly refined 14k, 18K, 24K gold, platinum and rhodium for plating.
All pieces are tested to ensure they are hypoallergenic and free of allergy-causing materials such as zinc, nickel and lead.
I have sensitive skin. Is it hypoallergenic?
Yes. All HARMA jewelry is hypoallergenic. It is free of harmful metals such as nickel, lead and cadmium and should not cause any allergy.
However, in rare cases, allergic reactions are still possible. Therefore, precautions should be taken for those who have open wounds, eczema, dermatitis or other pre-existing conditions or sensitivities.
How can I keep my jewelry looking new?
In order to get the most out of your jewelry so you can sparkle brighter for longer, your jewelry should be the last thing you put on in the morning and first thing you take off at night.
HERE ARE OUR TOP TIPS ✨
- Gently polish and buff your jewelry with a dry cotton or microfiber cloth to remove any dirt or lint. This should be done regularly.
- Avoid dropping on hard surfaces that can damage or scratch stones and metal.
- Store jewelry in a box or pouch away from any abrasive materials, such as rubbing alcohols, nail polish remover or other strong chemicals.
- Remove any jewelry before swimming, bathing or any other sporting/physical activity.
- Limit contact with cosmetics and bleaching agents.*
*HARMA jewelry is crafted carefully to ensure color longevity. It does not discolor or tarnish unless it comes into contact with chemicals.
Remove all jewelry before using cleaning or bleaching products. Some cosmetics and bath salts contain strong bleaching or eroding agents which may damage your favourite piece(s). Long-term contact of jewelry pieces with such products should be avoided.
If looked after well, HARMA jewelry can last years.
Make your sparkle last longer with our jewellery care guide.
What's the best way to clean my jewelry?
Care and maintenance differ between sterling silver and plated jewelry.
STERLING SILVER
Sterling silver (92.5% pure silver) jewelry should be cleaned with a soft brush and soapy water only if needed. Soft toothbrush is often an ideal tool to clean sterling silver jewelry.
PLATED JEWELRY
Plated jewelry should be wiped clean with a dry cotton cloth on a regular basis to remove any sweat or water residue. It is highly recommended to avoid using any polish or cleaning chemicals
ORDERING, SHIPPING & DELIVERY
How can I order for pick up?
Customers who reside within the Greater Toronto Area have the option to pick up their orders after making an order online.
At checkout, make sure to choose the pick up option. You will be notified via email when your order is ready to be picked up with further instructions.
How do I edit, cancel or change my order?
Once your order has been submitted, we can only accept changes or cancellations within 24 hours from the time of your order, as we tend to process our orders pretty quickly!
To do so, please email us at letstalk@harma.ca or tap the chat button in the bottom right and we’ll do our best to help immediately.
Please make sure to double and triple check the following:
1) all items you selected are in your cart
2) the address your order is being shipped to is correct
3)) the payment method you are using is good to go!
Can I shop in person at your location?
As HARMA is a woman-owned and woman-led home-based business, jewelry displays and showings are done at a residential address by appointment only.
To make an appointment, book your appointment here or email us at letstalk@harma.ca
All payment methods are accepted for in-store purchase.
What are my payment options?
We accept payments by PayPal, Visa, Mastercard, and American Express. Depending on the type of device and account, we accept Apple Pay and Google Pay as well.
What if my order is out of stock?
Occasionally, products no longer in stock may not be reflected on the website at the time of your order.
In this case, HARMA reserves the right to cancel your order.
You will be informed via email that the order has been canceled and payment refunded.
If your order is urgent please contact us for future availability of the product.
Do you ship worldwide?
Yes, we ship our orders worldwide to a total of 241 countries.
How much is shipping?
CANADA
FREE untracked shipping is available for orders less than $100 within Canada. No minimum order amount required. Please note this option DOES NOT include gift boxes. Jewelry is shipped in standard packaging.
Tracked shipping is at a flat rate of $14.99 for orders less than $100.
WORLDWIDE
We offer FREE Worldwide shipping on orders of CAD$100+
On orders less than $100, there is a flat rate of CAD$14.99.
Please ensure you provide the correct address – lost, stolen or undelivered packages are the sole responsibility of the purchaser.
How long is delivery?
ORDER PROCESSING
Our warehouse processes and ships out all orders on Monday, Wednesday & Friday (excluding major holidays).
After placing your order, your package should be shipped out within 1~3 business days, and you will receive an email with the tracking number soon after.
NOTE If your order has been processing for more than 5 business days, please contact us at letstalk@harma.ca and we’ll help you out immediately.
SHIPPING | DOMESTIC
Non-custom domestic orders ship out within 1-2 business days! You will receive a shipping confirmation email with a tracking number.
Delivery within Canada is 3-6 business days
SHIPPING | INTERNATIONAL
International & US orders ship with USPS Tracked Packet.
Delivery to USA takes 5-10 business days.
Shipping to all other countries other than USA is untracked.
Delivery worldwide takes 6-12 business days.
Will I have to pay custom fees?
We pay all customs duties and taxes for our international family!
In the event that the courier service requests customs and duties from you, please make the payment and promptly advice us with the receipt and amount you paid. We will be happy to cover that and will look into this issue so it may not happen again.
REFUNDS & EXCHANGES
What is your refund policy?
We want you to love your HARMA jewelry! However, if for any reason you are not 100% satisfied with your purchase, you may return it within 30 days upon receipt for a no-hassle FULL refund.
Please note that all shipping costs are non-refundable.
To be eligible for a return, your item must be
• unused
• in the same condition as received • be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please email us at letstalk@harma.ca to begin processing your refund.
How do I return an item?
Please email us at letstalk@harma.ca with your order number so we can provide you with the proper instructions and address to process your refund.
Once a return is received successfully and verified to be in good order, the refund minus shipping charge and restocking fee (if applicable) will be made via the original method of payment.
Please allow 3-10 working days for the credit to be reflected in your account.
Can SALE items be returned or exchanged?
Sale items are all final & cannot be returned or exchanged.