Free Shipping Worldwide on orders over $75. Free Untracked Shipping on any order under $75 for Canada.

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HELP CENTER

FAQ

GENERAL QUESTIONS

HOW DO I CONTACT YOU?

You can use the Contact Us form or e-mail us directly at letstalk@harma.ca

WHAT IS THE BASE METAL?

Harma uses high quality environmentally friendly copper, sterling silver and jewelry grade stainless steel as base metals and uses highly refined 14k, 18K, 24K gold and rhodium for plating. All pieces are tested to ensure they are hypoallergenic and free of allergy causing materials such as zinc, nickel and lead.  

I HAVE SENSITIVE SKIN, IS IT HYPOALLERGENIC?

Yes. All Harma jewelry is hypoallergenic. It is free of harmful metals such as nickel, lead and cadmium and should not cuase allergy.

However, in rare cases allergic reactions are still possible and precautions should be taken for those who have open wounds, eczema, dermatitis or other pre-existing conditions/sensitivities.  

HOW TO KEEP MY JEWELRY LOOKING FRESH?

In order to get the most out of your jewelry and to maintain it’s everlasting shine, your jewelry should be the last thing you put on in the morning and first thing you take off at night.

Generally: 

    • On a regular basis gently polish and buff your jewelry with a dry cotton or microfiber cloth to remove any dirt or lint.
    • Avoid dropping on hard surfaces that can damage or scratch stones and metal.
    • Store jewelry in a box or pouch away from any abrasive materials such as rubbing alcohols, nail polish remover or other strong chemicals.
    • Remove any jewelry before swimming, bathing or any other sporting/physical activity.
    • Limit contact with cosmetics bleaching agents.

Harma jewelry is crafted carefully to ensure color longevity. It does not discolor or tarnish unless it comes into contact with chemicals. It is advised to remove all jewelry before using cleaning or bleaching products. Some cosmetics and bath salts contain strong bleaching or eroding agents which may damage your piece. Long-term contact of jewelry pieces with such products should be avoided. 

 

If taken care, Harma jewelry can last years.

HOW TO CLEAN MY JEWELRY PIECES?

Care and maintenance differ between sterling silver and plated jewelry:

  • Sterling silver (92.5% pure silver) jewelry should be cleaned with a soft brush and soapy water only if needed. Soft toothbrush is often an ideal tool to clean sterling silver jewelry.
  • Plated jewelry should be wiped clean with a dry cotton cloth on a regular basis to remove any sweat or water residue. It is highly recommended to avoid using any polish or cleaning chemicals

ORDER, SHIPPING AND DELIVERY

HOW TO BUY WITH PICK UP OPTION?

Customers who reside within the Greater Toronto Area have the option to pick up their orders after making an order online. 

At checkout, make sure to choose pick up option. You will be notified via email when your order is ready to be picked with further instructions.

CAN I SHOP AT YOUR LOCATION IN-PERSON?

As Harma is a woman owned and woman led home based business, jewelry displays and showings are done at residential address by appointment only. To make an appointment, book your appointment under contact us page or email us at email letstalk@harma.ca 

All payment methods are accepted for in-store purchase.

WHAT HAPPENS IF SOMETHING I ORDERED WAS OUT OF STOCK?

From time to time, products no longer in stock may not be reflected on the website at the time of your order. In this case, Harma reserves the right to cancel your order. You will be informed via email that the order has been canceled and payment refunded.  If your order is urgent please contact us for future availability of the product.

HOW MUCH IS SHIPPING ?

We offer FREE Worldwide shipping on orders of $75+

On orders less than $75, there is a flat rate of $9.99

PROCESSING AND SHIPPING TIMES

ORDER PROCESSING

Our warehouse processes and ships out all orders on Monday, Wednesday and Friday (excluding major holidays). After placing your order, your package should be shipped out within 1~3 business days, and you will receive an email with the tracking number soon after.

If your order has been processing for more than 5 business days, please contact us at letstalk@harma.ca and we’ll help you out immediately.

SHIPPING | DOMESTIC

Non-custom orders ship within 1-2 business days! You will receive a shipping confirmation email with a tracking number
Delivery time for Canadaian orders: 3-6 business days

SHIPPING | INTERNATIONAL

International US orders ship with USPS tracked packet and take 5-10 business days to deliver. Free shipping on orders over $75.

Shipping to all other countries other than North America is untracked. Delivery is within 6-12 business days. Free shipping on orders over $75 with flat rate of $9.99 on orders less than $75.

DO YOU SHIP WORLDWIDE ?

Yes, we ship our orders worldwide to a total of 241 countries.

WILL I HAVE TO PAY ANY CUSTOM FEES?

We pay for all customs duties and taxes for our international Family! In the case that courier service request customs and duties from you, please make the payment and promptly advice us with the receipt and amount you paid. We will be happy to cover that and will look into this issue so it may not happen again.

RETURNS & EXCHANGES

WHAT IS YOUR REFUND POLICY ?

If for any reason you are not 100% satisfied with your purchase, you may return it within 30 days after arrival for a no-hassle FULL refund.

Please note that all shipping costs are non-refundable.

Our policy lasts for 30 days after delivery. If 30 days have gone by since your goods have been delivered, unfortunately, we can’t offer you a refund of any kind. To be eligible for a return, your item must be unused and in the same condition as received. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Please email us: letstalk@harma.ca to begin processing your refund.

HOW DO I RETURN AN ITEM?

Please email us at letstalk@harma.ca with your order number so we can provide you with the proper instructions and address to process your refund. 

Once a return is received successfully and verified to be in good order, the refund minus shipping charge and restocking fee (if applicable) will be made via the original method of payment. Please allow 3-10 working days for the credit to be reflected in your account.

WHAT HAPPENS WITH SALE ITEMS ?

Sale items are all final & cannot be returned or exchanged.

HOW DO I EDIT, CANCEL, OR CHANGE MY ORDER?

Once your order has been submitted, we can only accept changes or cancellations within 24 hours after your purchase as we tend to process our orders pretty quickly! If you are within this time frame, please email us at letstalk@harma.ca and we’ll help you out immediately.

Please make sure to double and triple check that all items you selected are in your cart, the address your order is being shipped to is correct, and the payment method you are using is good to go!

PAYMENT & SECURITY

WHAT ARE MY PAYMENT OPTIONS?

We accept payments by PayPal, Visa, Mastercard, and American Express. Depending on the type of device and account, we accept Apple pay and Google pay as well. 

HOW SECURE IS YOUR SITE?

100% Safe and secure. HARMA runs on WordPress, the safest ECommerce platform in the world and all payments are either handled by Paypal, or by our credit card processor which is also encrypted and secure. We don’t store any of your credit card information. Ever.

15% Discount Code

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